Troubleshooting

I have forgotten my Quollix password. How can I reset it?

You can ask an admin to reset your account password. If you are the only admin and have lost access to your account, you can reset the password by running the following command on the server:

docker exec -i quollix_postgres_postgres psql -U postgres -d postgres -c "DELETE FROM users WHERE user_name = 'admin';"
docker restart quollix

This deletes the admin account. On restart, since no admin account exists, Quollix will create a new one with the credentials: admin/password.

What do I do if an update fails because I skipped earlier version updates?

Some updates depend on changes introduced in earlier versions. If you jump directly to a newer release without installing the intermediate ones, required migration or configuration steps may be skipped and the update can fail.

Recommended approach

  • App maintainers should keep their apps in the store up to date.
  • Quollix administrators should ensure that the automatic update of each app on the Maintenance page is kept.